Good Service Rules

This time around I thought I’d post something by Ron Kaufman which I believe applies to every business, everywhere. I first attended his “UP Your Service” seminar a couple of years ago and was highly impressed. Went out to the local bookstore and got two of his books. He is the maestro of customer service! He’s based in Singapore and comes ever so often to Malaysia to give his customer service seminars. If you have the chance, go for it. He “opens” your eyes to the little things which matter.

Below is something I’ve extracted from his e-zine. If you want to know how to sign up for his e-zine, scroll all the way down.

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Redbox Goes Vienna

Quite a bit of exciting news in fact. We’ve been approached by Vienna-Hub, a group of passionate business people based in Vienna, to join them and grow with them! Vienna-Hub helps member firms grow through mutual support and cross marketing between members and by members. Vienna-Hub is a cluster for … Read more

Systems at the Temple

There are a couple of things I want to write about today but mostly, they revolve around something close to my heart – systems.

I had wanted to write about my experience at Annalakshmi at the Temple of Fine Arts, Penang the night I got home, but I took a few days to clear my mind and think: how can I turn this into something positive? A lesson to be learnt?

We took a friend who is vegetarian to dine at Annalakshmi last week. He had come from Ipoh and we knew he enjoyed the delicious vegetarian fare each time he ate at Annalakshmi.

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