Good Service Rules

This time around I thought I’d post something by Ron Kaufman which I believe applies to every business, everywhere. I first attended his “UP Your Service” seminar a couple of years ago and was highly impressed. Went out to the local bookstore and got two of his books. He is the maestro of customer service! He’s based in Singapore and comes ever so often to Malaysia to give his customer service seminars. If you have the chance, go for it. He “opens” your eyes to the little things which matter.

Below is something I’ve extracted from his e-zine. If you want to know how to sign up for his e-zine, scroll all the way down.

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Systems at the Temple

There are a couple of things I want to write about today but mostly, they revolve around something close to my heart – systems.

I had wanted to write about my experience at Annalakshmi at the Temple of Fine Arts, Penang the night I got home, but I took a few days to clear my mind and think: how can I turn this into something positive? A lesson to be learnt?

We took a friend who is vegetarian to dine at Annalakshmi last week. He had come from Ipoh and we knew he enjoyed the delicious vegetarian fare each time he ate at Annalakshmi.

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What a Myvi Car Salesman Taught Me Never To Do

If you’re Malaysian, you would know that the latest buzz in the car industry is the newly launched Perodua Myvi which seems to be going head to head with the (also) newly launched Proton Savvy. The thing about cars is that I never go to the car showroom when the cars are just launched – there are just too many people around and you never really get a good look at the cars, inside and out. So I preferred to let the buzz die down a bit and head on over to the car showroom and take my time giving the car a once-over.

Last Saturday seemed the perfect day. The sun wasn’t too bright or hot, and I just had a nice breakfast. Strolling over to the Perodua showroom to sneak a peek at the Myvi was just right. I saw a couple of Perodua sales people milling around outside the showroom and the Myvi was not inside. Outside the showroom, a sales man was parking a silver Myvi, in front of a lime green Myvi.

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Run Your Business From Home? Here’s 10 Ways to Be More Productive

Welcome to the real world of working at home: unforeseen distractions, a lack of structured time, and sometimes a perceived loss of identity. But don’t give up the dream just yet! By putting into place a few simple ideas, you can reap more of the rewards of working at home. Based on my experiences and those of my clients, here are 10 simple ways to help you stay on track.

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