"85% of Business Comes From Our Website"
Nic and Krista came all the way from Penang to visit us at our KL factory and helped us fine-tune our website based on the target audience we wanted to reach. Ever since then, we have been getting at least 85% of our new business from our website.
One customer from Iran got on a plane and flew into KL to visit us at our office and factory because he said he was so impressed by our website that he wanted to see [our GMP-certified factory] for himself!
We’re getting so much business now that we have a waiting list of 2 months for new orders for our skincare production. We know our website is doing so well for us because we’re getting at least 1 new enquiry a day and we always ask visitors where they’ve seen or heard of us.
Most, if not all, say they googled us and saw our website and were impressed enough to contact us. We’ve had to hire new staff to cope with the demand of creating new formulations.
Our staff has had to work overtime which is a good thing because most of our industry peers tell us the economy is not good. With our website now, we don’t need to go out and do roadshows (saving us at least RM15,000 each time).
We can focus on serving the customers who come to us through our website! I used to worry about our business as we were so new in the market, but it just goes to prove that having the right people build our website helped us connect to the right customers.
Even my own staff told me that after reading our own website, he was so tempted to be our customer! Your easy payment plans helped me too and now I realise what a difference the right website makes!
"Impactful Website With Superb SEO Rankings"
“As a consultant for the hotel and tourism industry, I was looking to develop a professional website that’s built with marketing to help me demonstrate to clients and potential customers that my company is committed to delivering the best solutions. We have some of the best people in the hotel and tourism industry on my team and the website needed to project the best of their uniqueness, emphasizing their strengths in a tasteful and compelling manner.
We were also dealing with the people in the hotel and tourism industry where attention to detail is a must and hoteliers are known for being perfectionists!
It took a good level of patience and back-and-forth effort to fine-tune details like colour, font, headlines, content and images. We were involved in many late-night lengthy online discussions to ensure the most appropriate marketing-based content was written and the right images were used.
It’s good to also know that the Redbox Studio owners, Krista and Nic, are hands-on and have my best interests. They made sure the website was not just an investment I would be proud of but could help me stand out with a positive impression. I really appreciate their advice and guidance as both sides invested a lot of time – yes, it takes many long hours to create a true marketing asset which was something I didn’t realise when I decided to get a website! Ease of collaboration and a clear understanding of my professional needs were key to designing my highly impactful website and I say it was a great partnership built on these values.
When the website was launched, my industry peers, clients and friends were all suitably impressed with the website – it was impeccably and professionally designed. This also made them realise that websites aren’t just pretty brochures; if designed and conceptualised by the right people, they can be persuasive platforms for creating credible impressions and trustworthy positioning. On my part, I am mindful that I need to consistently leverage the website to communicate more success stories and educate about our solutions, impact and delivery.
In less than 6 months after launching, my company website has already achieved some noteworthy results without paid advertising and despite the fact that my domain name is so new. My website is currently ranked #1, #2 and #3 on the first page of Google for the search term ‘thriveon consulting malaysia’ out of 12,700,000 results!”
"Ecommerce Grew Our Tea Business!"
“We got our biggest 4-figure online order for Liu Pao tea in April 2019 and I wouldn’t have been able to do without using an e-commerce website built by Redbox Studio!
I inherited by my dad’s tea distribution business in 2013 after I returned from completing my Master’s degree in biological science (my research was on an endangered toad specie in Borneo). At that time, we were purely a brick-and-mortar business.
I felt that the Internet was the next wave of the future and so I started working with a friend to get our website up. The project didn’t go so well for various reasons – we weren’t designers, we didn’t understand how online marketing worked and we struggled with writing our own website content!
Things began to evolve quickly when I met Redbox Studio. They designed, wrote and strategized our e-commerce website. Upon launching the website, we began to get emails from people all over the world, not just within Malaysia.
E-commerce was the shortcut that helped us reach out to global customers. Using our e-commerce website, we are now focused on expanding our network, getting new customers every day and of course building up our reputation as we are one of the four companies in Malaysia that are official distributors and importers for China Tea (Wuzhou) especially Liu Pao, a tea now gaining popularity in China. We have exported our tea products to California and we have even received orders from China and Europe. I dare say that e-commerce taught me how to dream bigger!”
"Saved Time & Money By Selling Online"
“We decided to go on the ecommerce route because e-commerce offers the biggest value for money in terms of costs.
The monthly upkeep difference between maintaining an e-commerce platform versus physical stores is undeniably significant. Our initial concern was the assumed complexity and time drain in creating and managing an e-commerce platform.
Would we have the time to upload and update our products? Would payment from the customer go through to our accounts? Would it take a long time just to have the platform up and running? Would customers be open to purchasing online when we have always been a physical store-only brand? Through the process of getting the e-commerce website up and running, we’ve learnt that our initial assumptions was wrong.
Getting the website up and running was quick and easy. Taking the time to learn the how-to’s with Redbox Studio, our website developer, sped up the process in the long run and we’re able to independently handle most of the need-to-dos on our website today.
We greatly appreciate the fact that it was more of a partnership than a service provider and client relationship.
The input and advice coming from the years of experience of our website developer greatly helped shaped our website and reassured us of any uncertainties along the way.
Our website developer also provided customized step-by-step video tutorials for our perusal – which was immensely helpful in learning the back-end of the website and allowed for a smooth flow in running the website on a day-to-day basis.
What surprised us the most with the entire process was how straight-forward having an e-commerce actually is. While it may seem complicated or intimidating in the beginning, after getting the hang of it, everything is a breeze. We were also pleasantly surprised that there was no hiccups when it came to payments from the customers. Each and every transaction is accounted for along with multiple modes of payment. The process of checking our orders and payments daily is incredibly easy and quick.
We’ve also received better feedback from customers than we initially thought that we would. It goes to show that businesses won’t know exactly how much of their customers are willing to shop online until taking the leap and trying it out.
Lastly, we were surprised at how much time we were saving by having this e-commerce platform. Instead of trying to answer each and every inquiry on social media, by redirecting the customers to our e-commerce website and directly to the product page or the item that they are interested in, they could purchase the product quickly on their own!”
"Professionally Created Website"
Our website has been instrumental in providing vital updates and information to our members.
Redbox Studio’s design for our website was created with our professional standards in mind and the Penang Bar Committee is impressed and thankful for Redbox Studio’s promptness and always-willing-to-help approach.
"Worth The Price You Pay!"
I knew [that] Redbox Studio has done a good job with the Penang Medical Practitioner Society website previously when I was the society secretary. So I knew they were easy to work with and they were pleasant so I hired them.
What I valued the most – basically everything’s made easy [for me] as I am not a very high-end IT-person but they were able to make life easy for me, bringing it down to basic layman language.
If you’re considering doing your website, you should consider taking Redbox Studio – they are very good and they’re very professional. They are not too expensive although they might sound expensive and there are different modes of payment. And nothing good comes cheap nowadays.
It’s worth the price that you pay because you are guaranteed good services and good things in return.
"Attracts Qualified Customers"
I used to do a lot of print advertising for my air conditioning service business but with little results.
When I met Redbox Studio, I knew that they were different from the way they educated me about websites and how websites should be used. I met Nic when he called me up one day to fix and service their office air conditioner.
He never even tried to sell me any websites – in fact I was curious and asked him to tell me more about their website design services. I never had a a website before but the way Redbox Studio developed, wrote and positioned my website was so comprehensive that right now, my website ranks #1 on Google for air conditioning service and repair.
They explained to me how they were going to create and position my business so that I would never be compared to my competitors and it’s true. I am getting quality customers from my website. When website visitors contact me, they are not asking about pricing or what I can do that is different. All this is readily stated on my website. When they come to me, they are eager for me to help them with their air conditioning problems.
"Gets Customers Through The Door!"
Both Nic and Krista are very intelligent and also passionate about what they are doing. I appreciated the attention to detail in every aspect during the construction of the website, a philosophy that mirrors my own. Both of them are really easy to work with and are prepared to give me time to discuss ideas, address concerns, solve problems.
Each meeting I’ve had has merely reinforced that I made the right decision to go with Redbox Studio. Other companies aim to get visitors to the website. Redbox Studio aims to get customers through the door.
Thought you might like to know my website managed to pick up a patient from Nigeria who actually came for his operation! Really great demonstration of the reach of the website!
"Superb for Our Business"
Before we had our website, interested house-buyers, bankers and even lawyers would request for our brochure or information offline.
This took a lot of time and resources. That is why I am really happy we now have a truly informative and credible website which not only helps us answer all our customers’ questions (cutting down a lot of my staffs’ time) but also proves to be a superb marketing tool for our property development business.
Lots of good results from this online platform, thanks to the work of the team at Redbox Studio.
We wished we found them earlier!