"Clarity On Positioning Ourselves Strongly"
The process of developing the website was thorough and in fact, provided an avenue to think through our business approach and model to ensure it was a good start since ours is a new business start-up. It took a lot of Q&A sessions, clarification and reviewing context but all were well worth it as we got the clarity as we went through the process from the beginning.
The solid advice that Redbox Studio provided was valuable for us in determining how we would position ourselves in the market. Having a third person to review our business model and develop the understanding further boosted our confidence levels!
We really appreciate Redbox Studio’s ability to listen, understand and accommodate our needs from the brand colour, font choice to the company’s vision and beyond that enabled us to have a website that tells our story the way we want to share it.
Specifically, we really want to thank Redbox Studio for being patient and nudging us, especially for the launch of the website which was pushed out a few times due to family emergencies.
The website is a reinforcement of our credibility for clients to see the services we offer. It showcases what STRAVIK can do as a business consultancy and it is a digital home for us to educate potential clients regarding what we can help them with. Additionally, the website is our way of reaching clients beyond Penang and globally.
"85% of Business Comes From Our Website"
Nic and Krista came all the way from Penang to visit us at our KL factory and helped us fine-tune our website based on the target audience we wanted to reach. Ever since then, we have been getting at least 85% of our new business from our website.
One customer from Iran got on a plane and flew into KL to visit us at our office and factory because he said he was so impressed by our website that he wanted to see [our GMP-certified factory] for himself!
We’re getting so much business now that we have a waiting list of 2 months for new orders for our skincare production. We know our website is doing so well for us because we’re getting at least 1 new enquiry a day and we always ask visitors where they’ve seen or heard of us.
Most, if not all, say they googled us and saw our website and were impressed enough to contact us. We’ve had to hire new staff to cope with the demand of creating new formulations.
Our staff has had to work overtime which is a good thing because most of our industry peers tell us the economy is not good. With our website now, we don’t need to go out and do roadshows (saving us at least RM15,000 each time).
We can focus on serving the customers who come to us through our website! I used to worry about our business as we were so new in the market, but it just goes to prove that having the right people build our website helped us connect to the right customers.
Even my own staff told me that after reading our own website, he was so tempted to be our customer! Your easy payment plans helped me too and now I realise what a difference the right website makes!
"Great Copywriting & Good Advice Always"
Our website is well-organised, neat and informative and that’s something we’re proud of. Also, Redbox Studio does really well with their persuasive and accurate copywriting.
Our Tomher website enjoys a high search ranking in Google all these years which makes it easy for customers and prospects to find us on the Internet.
We have been getting good publicity through our website as we have gotten inquiries from all over the world, Italy, US, Fiji and many more not to mention from Asia. Kudos to all at Redbox Studio for making this happen!
We appreciate that Redbox Studio truly understands our products and ensures that the content is technically accurate.
Sometimes we would ask for certain additions to the website and Redbox Studio would always advise us if such additions contribute to the overall website usability and our website visitors. It’s something that really adds value to our marketing as well.
"We Saved Time & Money By Selling Online"
“We decided to go on the ecommerce route because e-commerce offers the biggest value for money in terms of costs.
The monthly upkeep difference between maintaining an e-commerce platform versus physical stores is undeniably significant. Our initial concern was the assumed complexity and time drain in creating and managing an e-commerce platform.
Would we have the time to upload and update our products? Would payment from the customer go through to our accounts? Would it take a long time just to have the platform up and running? Would customers be open to purchasing online when we have always been a physical store-only brand? Through the process of getting the e-commerce website up and running, we’ve learnt that our initial assumptions was wrong.
Getting the website up and running was quick and easy. Taking the time to learn the how-to’s with Redbox Studio, our website developer, sped up the process in the long run and we’re able to independently handle most of the need-to-dos on our website today.
We greatly appreciate the fact that it was more of a partnership than a service provider and client relationship.
The input and advice coming from the years of experience of our website developer greatly helped shaped our website and reassured us of any uncertainties along the way.
Our website developer also provided customized step-by-step video tutorials for our perusal – which was immensely helpful in learning the back-end of the website and allowed for a smooth flow in running the website on a day-to-day basis.
What surprised us the most with the entire process was how straight-forward having an e-commerce actually is. While it may seem complicated or intimidating in the beginning, after getting the hang of it, everything is a breeze. We were also pleasantly surprised that there was no hiccups when it came to payments from the customers. Each and every transaction is accounted for along with multiple modes of payment. The process of checking our orders and payments daily is incredibly easy and quick.
We’ve also received better feedback from customers than we initially thought that we would. It goes to show that businesses won’t know exactly how much of their customers are willing to shop online until taking the leap and trying it out.
Lastly, we were surprised at how much time we were saving by having this e-commerce platform. Instead of trying to answer each and every inquiry on social media, by redirecting the customers to our e-commerce website and directly to the product page or the item that they are interested in, they could purchase the product quickly on their own!”
"Worth The Price You Pay!"
I knew [that] Redbox Studio has done a good job with the Penang Medical Practitioner Society website previously when I was the society secretary. So I knew they were easy to work with and they were pleasant so I hired them.
What I valued the most – basically everything’s made easy [for me] as I am not a very high-end IT-person but they were able to make life easy for me, bringing it down to basic layman language.
If you’re considering doing your website, you should consider taking Redbox Studio – they are very good and they’re very professional. They are not too expensive although they might sound expensive and there are different modes of payment. And nothing good comes cheap nowadays.
It’s worth the price that you pay because you are guaranteed good services and good things in return.
"Positioned My Business To Win Online"
I used to do a lot of print advertising for my air conditioning service business but with little results.
When I met Redbox Studio, I knew that they were different from the way they educated me about websites and how websites should be used. I met Nic when he called me up one day to fix and service their office air conditioner.
He never even tried to sell me any websites – in fact I was curious and asked him to tell me more about their website design services. I never had a a website before but the way Redbox Studio developed, wrote and positioned my website was so comprehensive that right now, my website ranks #1 on Google for air conditioning service and repair.
They explained to me how they were going to create and position my business so that I would never be compared to my competitors and it’s true. I am getting quality customers from my website. When website visitors contact me, they are not asking about pricing or what I can do that is different. All this is readily stated on my website. When they come to me, they are eager for me to help them with their air conditioning problems.
"Easy To Work With & Experts In Their Field!"
Both Nic and Krista are very intelligent and also passionate about what they are doing. I appreciated the attention to detail in every aspect during the construction of the website, a philosophy that mirrors my own. Both of them are really easy to work with and are prepared to give me time to discuss ideas, address concerns, solve problems.
Each meeting I’ve had has merely reinforced that I made the right decision to go with Redbox Studio. Other companies aim to get visitors to the website. Redbox Studio aims to get customers through the door.
Thought you might like to know my website managed to pick up a patient from Nigeria who actually came for his operation! Really great demonstration of the reach of the website!