This time around I thought I’d post something by Ron Kaufman which I believe applies to every business, everywhere. I first attended his “UP Your Service” seminar a couple of years ago and was highly impressed. Went out to the local bookstore and got two of his books. He is the maestro of customer service! He’s based in Singapore and comes ever so often to Malaysia to give his customer service seminars. If you have the chance, go for it. He “opens” your eyes to the little things which matter.
Below is something I’ve extracted from his e-zine. If you want to know how to sign up for his e-zine, scroll all the way down.